Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional client services. This role involves engaging with customers, addressing their inquiries, and ensuring a positive experience while maintaining accurate records through data entry.

Responsibilities

Communicate effectively with customers via phone, email, and in-person to address inquiries and resolve issues.
Provide outstanding customer service by understanding client needs and offering appropriate solutions.
Perform data entry tasks accurately to maintain up-to-date customer records and interactions.
Conduct outbound calling as necessary to follow up on customer inquiries or provide additional information.
Analyze customer feedback and report trends to improve service quality and efficiency.
Collaborate with team members to enhance overall client satisfaction and streamline processes.
Assist in the development of customer service policies and procedures to ensure consistency in service delivery.

Experience

Previous experience in a customer service role is preferred but not mandatory.
Proficiency in office software applications is essential for effective data management.
Strong typing skills with attention to detail for accurate data entry tasks.
Experience in client services or related fields is a plus.

Join our team today and contribute to creating memorable experiences for our customers!

Job Type: Full-time

Pay: $42,043.00 - $66,898.00 per year

Benefits:

401(k)
Flexible schedule
Health insurance

Work Location: Remote

Roesler's Roofing and Remodeling, LLC jobs

Customer Service Representative