Purpose of the role:

You will represent Dee Set as the UK's leading provider of end-to-end retail solutions. Responsible for delivering all set KPI's, lead times, QC checks, ensure profitable growth of existing business / develop new business opportunities and support Head Office Client Operations in establishing, implementing and monitoring achievement of strategic objectives. I will role model my behaviours through being professional, leading by example and being innovative in everything I do.

Key Areas & Responsibilities:

Provide leadership and direction to the Operations team. Set clear expectations, motivate team members, promote a culture of collaboration / innovation / continuous improvement and ensure that all Learning & Development / Scorecards are up to date.
Act as a problem-solver, addressing any operational challenges that may arise. Work proactively to find solutions and ensure high compliance / customer satisfaction.
Provide operations management support to a large warehouse team.
Implement SOP's for all processes within your department.
Ensure that all set KPI's are met and continuously look to improve processes whilst providing clear communication / reporting.
Mange the operations budget. Monitor expenses, identify cost-saving opportunities and ensure operations remain within budgetary constraints.
Monitor and deliver financial KPI's including sales and profitability.
Coordinate recruitment and scheduling.
Sourcing consumables and negotiating the best costs.
Development and succession planning of our colleagues.

Skills & Experience Required:

A strong leader who can develop / challenge a large workforce and can deliver persuasive / compelling business propositions.
Be an excellent communicator with demonstrable negotiating and influencing skills.
Forward thinking, innovative and able to work in a challenging / fast paced environment with clear deadlines.
A good listener, that is highly customer focused, with a consultative and collaborative account management style.
Ability to build and maintain strong colleague and client relationships.
An ability to project manage and to collaborate with colleagues at all levels to ensure that the customer needs are met.
Have the ability to identify opportunities for process improvement and for making change happen.
Demonstrate a can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
Excellent written, and oral communication skills.

What's on offer:

Salary: £29,000, per annum
Working 37.5 hours a week -Working Days: Monday - Friday
Location: Head Office (Fenton) Stoke on Trent
Exclusive discounts with a variety of retailers through our Colleague Hub
Closing date for this role is 11th October 2024

Dee Set jobs

Operations Manager Stoke-On-Trent