TITLE: HVAC TECHNICAL SERVICE MANAGER
STATUS: EXEMPT

Value Added HVAC Distributors (VAD) is a growing wholesale distributor, focused on sourcing, specifying, and distributing HVAC/R products and solutions across North America. Headquartered in Richmond, Virginia, Value Added HVAC Distributors currently has 20 branches throughout the Eastern United States.

The past 35 plus years have shown our commitment to improving the communities we serve with our dedication to our employees and customers alike.

At VAD we believe in:

Teamwork – we are one team; we help each other Work closely with outside sales and warranty teams grow and succeed.
Simplicity – we are focused; we passionately resist and inventory complexity.
Growth – we are entrepreneurial; we are driven to generate opportunities.
Doing What’s Right – we are ethical; we are uncompromising in how we act and behave

VAD offers a casual, team-oriented environment where we all work together to provide first in class customer service. Our robust benefits package includes health insurance, dental and vision insurance, disability and life insurance, employer-matching 401(k) plan, paid holidays, and time off, employee assistance program, positive work life balance, various training opportunities, and potential for growth and development

VAD is currently seeking a HVAC Technical Service Manager for our Raleigh, NC branch.

Responsibilities:

Work with customers to assist in troubleshooting, analyzing, and diagnosing HVAC products, specifically commercial products
Conduct parts and service training with contractors and technicians
Act as liaison between contractors and consumers
Visit job sites to assist with troubleshooting and equipment analysis
Function test and/or repair returned or damaged equipment
Other duties as assigned

Qualifications:

Excellent attitude and commitment to superior customer service
Strong organizational and time management skills
Familiarity with HVAC products, or ability to learn

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may be assigned or changed at any time with or without notice.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to Relocate:

Raleigh, NC 27604: Relocate before starting work (Required)

Work Location: In person

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HVAC Technical Service Manager