RRC - Customer Service Rep I - Records Custodian (00043805) Organization: RAILROAD COMMISSION OF TEXAS

Primary Location: Texas-Austin Work Locations: RRC Headquarters 1701 N Congress Avenue Austin 78701

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-time Standard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 0132

Salary Admin Plan: A

Grade: 11

Salary (Pay Basis): 3,150.00 - 3,150.00 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Jul 24, 2024, 4:53:15 PM

Closing Date: Aug 7, 2024, 11:59:00 PM

Description

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
Telework options for eligible positions
Flexible work schedules
Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
401(k), 457(b) and Roth
Health premiums 100% paid for full-time employees
Tuition Reimbursement
Wellness and Exercise Leave
Career development programs/opportunities for advancement

For a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description:

The Railroad Commission of Texas seeks a Customer Service / Oil and Gas Records Custodian to perform various duties in the Files area related to the processing, editing, quality control review, shipping, and receiving of various records related to the RRC. Tasks could be related to various imaging projects of historical records or newly created documents. Other tasks related to these efforts could also be assigned.

Central Records also maintains microfilm and microfiche, and digital data encompassing the history of each Texas oil and natural gas well and other related documents. The Ongoing imaging program will image and index each of the records in this system to provide online digital access via the internet.

Essential Job Duties:

Preserves historical information by preparing documents for imaging.

Performs key entry work using an internet-based application.

Conducts quality assurance work on imaged documents.

Assist Commission staff and the general public with inquiries received in person, by phone, mail, and/or via the internet pertaining to information contained in the RRC digital data system, microfilm, and microfiche.

Assist the public at the agency receptionist desk as needed.

Assist the public at the Research counter as needed.

Performs additional tasks, as assigned, to maintain workflow.

Remarks:

Work hours are 8:00 AM – 5:00 PM at RRC headquarters in Austin.

Military Crosswalk information can be accessed at: chrome-https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Qualifications

Minimum Qualifications:

High School diploma or GED
Knowledge of professional office and administrative practices and procedures.

Preferred Qualifications:

General knowledge of Oil and Gas Division functions.
Detailed familiarity with the required forms and filing procedures.
Experience in the operation of various types of micrographics equipment.
Past participation in complex document imaging projects.

Knowledge, Skills, Abilities:

Knowledge of general office procedures.

Knowledge of professional protocol.

Skill in using Microsoft Office and other Windows-based PC software applications.

Skill in word processing and mainframe terminal operation.

Skill in communicating effectively, both orally and in writing.

Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.

Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm and computer database.

Ability to visually discern colors and work with written materials.

Ability to learn and understand oil and gas policy and procedures and interpret processes.

Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.

Ability to operate copy machine, fax, and other general office equipment.

Ability to work under pressure and meet deadlines.

Ability to lift, carry, and move up to 30 pounds

Ability to stoop, reach low and high, push and pull heavy file drawers and/or cart.

Ability to work around equipment generating heat, noise, and bright reflective lights.

Ability to work independently and on a team.

Ability to work Monday-Friday, 8AM – 5PM at RRC headquarters.

Work Hours and Telework: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agency’s approved Telework Plan. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

There is one available position.
Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, national origin, sex, religion, age
or disability in employment or in the provision of services.
The Railroad Commission of Texas is a tobacco-free workplace.

RAILROAD COMMISSION OF TEXAS jobs

RRC - Customer Service Rep I - Records Custodian