THE POSITION

Client Success Managers support our PPC and SEO teams in account management. Their duties involve monitoring client PPC and SEO campaigns to ensure optimal performance. They also handle client communication, including making calls to collect information, answer questions, address queries, and provide reports and statistics to support client discussions over the phone.

Plumber Marketing USA is a digital marketing agency and our services include PPC, SEO, and Web Development. Client Success Managers should be able to learn and answer clients' updates regarding the services they opt for and must be willing to keep abreast of industry innovations and trends.

Responsibilities:

Monitor client SEO and PPC account stats
Make recommendations to PPC or SEO team on changes needed
Client support - regularly communicate with the client for updates
Answer incoming clients calls
PPC and SEO Reporting
Update client communication history in ClickUp
Willingness to learn

REQUIREMENTS

Proven Customer Support Experience - 3 years minimum
Proven PPC experience - 3 years minimum
Proven Digital Marketing Experience - 2 years minimum
Experience with ClickUp
Excellent communication skills.
Client handling skills
Ability to multitask.
Organized and a Team player

-----------------

Our Mission & Vision

WE ARE ON A MISSION TO HELP 300 PLUMBERS DRIVE MORE LEADS, BOOK MORE JOBS AND ACHIEVE MORE GROWTH BY DECEMBER 2026.

Plumber Marketing USA’s is a digital agency that takes pride in attracting high quality team members who are dedicated to providing the highest quality service. We take personal responsibility for all our outcomes. Everything we do, we do with a commitment to excellence. We believe in continuous improvement and serving others. We are team players and we support each other in being the best. Together we all win.

Core Values

As we grow as a company and organization we look forward to maintaining our vision and values and uphold them to the highest standards. We want to build an environment where our team players get excited about winning. Not just winning at what they do as an individual but winning as an organization, as a team, as a culture, and most importantly - WINNING AT LIFE.

EXCELLENCE We do our work with a passionate commitment to doing it at the highest level possible. Our work displays who we are. We strive for excellence.

OWNERSHIP - We embrace an ownership mentality, we act as we are owners of our company.

CHANGE - We are continuous learners. We embrace growth and opportunity to become better. We adapt to and excel with change.

INTEGRITY - we do things the right way, with honesty and integrity.

TEAMWORK - We treat each other with respect and we help each other. We are a team and we are family.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off
Paid training

Experience level:

3 years

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus opportunities

Travel requirement:

No travel

Location:

Texas (Required)

Work Location: Remote

Plumber Marketing USA jobs

Client Success Manager