Responsible for the timely and accurate processing of billing duties and providing professional, high-level customer service to policyholders, primarily via telephone.

Successful Candidate Will:

· Manage invoices and notices of cancellations

· Perform daily audits on AR aging and credit balance reports

· Prepare and process refunds daily

· Prepares daily invoice reports, sorts through printed batched invoices, and prepares for delivery to mailroom

· Review billing to ensure accuracy

· Respond to incoming calls and questions

· Provide technical support to policyholders

· Perform outbound courtesy calls to customers

A minimum of two to three years of customer service, underwriting, or accounts receivable experience in an insurance or medical environment is preferred. Some college and/or basic insurance classes preferred. Knowledge of basic accounting procedures, general office practices/procedures and telephone techniques needed. Must have strong organizational, problem solving, and customer service skills, the ability to communicate effectively, and work with frequent interruptions. Candidate must be proficient in Microsoft applications and the use of various web-based applications for billing research/payment inquiries.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Vision insurance
Work from home

Physical Setting:

Office

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental Pay:

Bonus opportunities

Experience:

Customer Service: 1 year (Preferred)

Work Location: In person

Texas Medical Liability Trust jobs

Customer Service Billing Representative