Position Summary

The primary purpose of the Customer Service Representative (CSR)/Route Driver is to ensure that assigned items, stops, pick-ups, and/or deliveries are made in a safe and efficient manner while delivering exceptional customer service. This position must be able to accept re-scheduled routes and/or accept changes to routes and requirements, as assigned.

Core Responsibilities

Loads, transports, and delivers confidential shredding containers to clients in a safe, timely manner

Communicates changes in locations, routes; and reports challenges according to policy

Drives to and from various assigned locations to ensure the safe and efficient pick-up and delivery of a variety of large, small; fragile, bulky, and/or sensitive items

Responsible to carry out related duties including, but not limited to, lifting, carrying, moving, picking-up and delivering, organizing, and other duties as assigned

Secures loaded product with care by hand or by use of hand-truck, dolly, or other related equipment as appropriate for safe transportation of goods

Reviews and completes required paperwork before and after delivery to ensure the current status of order completion, customer satisfaction, and documentation of all changes

Collects relevant and/or appropriate signatures to verify loads are picked up appropriately

Ensures items are placed in the requested position at the drop off sites, and picks up items from appropriate locations

Takes inventory of items and ensures that no items are lost during transportation

Observes speed limits, obeys all road signs, and complies with all safety rules, standards, and regulations

Participates in all required meetings

Adheres to assigned routes and scheduling in a timely manner

Refuels vehicles and ensure they are always ready for use

Handles all products properly and reports any related damage to direct manager

Accurately completes assigned paperwork for each assignment in a timely manner

Determines the most efficient route to destinations to ensure timely delivery

Maintains accurate records of customer interactions, transactions, comments, and complaints

Maintains accurate driving records (i.e., mileage and gas receipts)

Other Responsibilities

Works closely with the management/supervisory teams and other key personnel for seamless integration of responsibilities and functions

Consistently meets and/or exceeds productivity goals; completes assignments in timely manner; meets competing deadlines; adheres to contractual requirements

Follows communication procedures, guidelines and policies

Defuses customer complaints by providing appropriate solutions and alternatives within the time limits; follows up to ensure resolution, appropriately documents situations and resolutions

Maintains customer relationships by handling questions and concerns with speed and professionalism

Identifies and drives process improvements, including the creation of standard and ad-hoc reports

Maintains current on knowledge of organizational, federal, state and local policies and procedures

Promotes and maintains the effectiveness and reputation of the organization

Promotes strategic and generative discussions; attends meetings as required

Creates correspondence, reports, and communication material as needed

Elicits cooperation from a wide variety of sources, including vendors, subcontractors and other internal departments

Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve customer experiences, responds promptly and effectively to concerns/issues and develops and communicates prompt solutions; solicits appropriate advisory assistance as applicable

Through formal and informal training, continues development of personal and professional skills

Strives for 100% customer and program satisfaction; communicates clearly and persuasively in positive or negative situations; listens and seeks clarification

Follows through on all actions to ensure 100% deadline compliance

Works closely with the senior management team, and other key personnel and contacts for seamless integration of responsibilities and functions

Solicits internal guidance and information to promote internal initiatives and special events

All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned

Required Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2+ years’ driving box truck or similar vehicles

2+ years' customer service experience in a warehouse or related capacity

Excellent attendance; punctual and dependable

Exceptional communication, customer service and interpersonal skills

Ability to work and drive safely in all weather conditions and perform physical requirements

Time management and organizational skills to keep track of deliveries and stay on schedule

Excellent navigation skills and proficiency in using navigation applications to locate drop off sites

Physical stamina and sufficient upper body strength to lift, carry, load and unload heavy objects with or without assistance

Ability to demonstrate moral character, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment.

Ability to multi-task, prioritize, and manage time effectively

Education, Certificates, Licenses, Registrations:

High School Diploma/GED preferred

Valid Texas Driver’s License

Clean driving record, drug screen, and background required at all times to meet contractual obligations

Benefits

*Medical and Dental Benefits for full-time employees

Paid time off.
Nights and weekends off.
Opportunity for career growth within the company!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

10 hour shift
Day shift

Experience:

Driving: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Austin, TX: Relocate before starting work (Required)

Work Location: In person

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Customer Service Representative/Route Driver