At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
This position has been designated by the Company as Safety Sensitive.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
What you will do:
Functions as Equipment Solutions Leader in the area. Responsible for the administration, implementation, and management of the equipment fulfillment processes in its goal of operational excellence, support of overall strategic objectives, and accountable for overall project and area financial results.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.Other functions may be assigned.
- Overall responsibility for the following functions within the categories of new equipment, start-up and warranty service, and controls equipment: order validation, order entry, order follow up, customer inquiry, submittals, service coordination, building automation coordination, project management, technical support, claims, and resource allocations.
- Ensures that quality standards are maintained, after an order is closed, for equipment installation process and functions required for execution and customer satisfaction, including new equipment, start-up and warranty service, and controls equipment.
- Responsible for achieving mission objectives regarding profit and resource goals. This includes running key reports weekly/monthly to monitor progress/performance to metrics within the area.
- Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs.
- Partners with Area General Manager and Sales Leaders that entire equipment ordering process works as seamlessly and effectively as possible.
- Interacts with sales to ensure smooth hand off of projects from the sales process.
- Develops or works with associates to establish required skill sets, talents, and capabilities.
- Coordinates and collaborates with peers in region for standardizing roles/responsibilities; mentor/mentee opportunities and sharing best practices across team.
- Conducts annual performance appraisals.
- Manages associate performance for effectiveness and efficiency in relation to customer service and center profitability.
- Maintains quality standards by supervising and inspecting internal process compliance.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
- Responsible for internal communications flow relative to the fulfillment process.
- Responsible for keeping abreast of Trane products, product design, and requirements for installation as well as working knowledge of HVAC principles.
- Reviews project measurements and monitors projects through warranty periods.
- Flexibility to work outside normal work hours/weekends, as required.
SUPERVISORY RESPONSIBILITIES
- Coach associates in the equipment process. Is responsible for the overall direction, coordination, and evaluation of the team. Carries out management/leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What you will bring:
Bachelor’s degree in Business, Engineering or Construction Mgmt. or equivalent; OR eight (8) years related experience and/or training; or equivalent combination of education and experience.
Compensation:
Base Pay Range: $86,500 - $150,000. Total compensation for this role will include a commission/incentive plan.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
