Restaurant General Manager's responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. Restaurant General Manager will ensure efficient restaurant operations, as well as maintain high production, productivity, quality, and customer-service standards.
Responsibilities:
- Coordinate the entire restaurant operation
- Deliver superior guest services and ensure absolute customer satisfaction
- Respond efficiently to customer complaints
- Enforce and offer the best quality of products possible
- Organize and supervise shifts
- Appraise personnel’s performance and provide feedback to keep them upbeat and productive
- Estimate consumption, forecast requirements, and maintain inventory
- Track compliance with sanitation and safety rules and regulations for employees and restaurant
- Control costs
- Successfully promote and publicize the brand
- Nurture a positive working environment and lead by example as a restaurant manager
- Perform other duties as assigned
Requirements :
- Proven working experience as a restaurant shift manager or restaurant general manager
- Demonstrated career experience in customer service management
- Extensive food and beverage knowledge
- Proficiency in English and Spanish
- Computer literacy and familiarity with restaurant management software
- Strong leadership, motivation, and people skills
- Restaurant Management Experience
- Strong Coaching Skills
- Flexible schedule
- Acute financial management skills
- Must have a valid driver's license
- Must have a telephone or other reliable means of communicating with all Team Members.
- Ability to work irregular hours, nights, weekends, and holidays
- Ability to be flexible in all situations based on business need
Job Types: Full-time, Part-time
Expected hours: 48 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- A guest orders the same entrée each time she comes in and has a different complaint about it every time.
As the assistant restaurant manager, what would you do?
A. Suggest she try one of the other popular entrées instead
B. Ask your manager to speak to the guest
C. Politely ask her why she keeps ordering this entrée if she doesn't like it
D. Offer her a refund every time she complains
- Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Mcallen, TX 78501 (Required)
Ability to Relocate:
- Mcallen, TX 78501: Relocate before starting work (Required)
Work Location: In person
