Position Summary:
Vectra Mechanical is looking to add a Service Technician to our growing team. This position will include commercial and residential HVAC service of the following equipment: Boilers, RTUs, Cooling Towers, Chillers, Furnaces, Split System AC’s, Pool Dehumidifiers, Steam Generators, MAUs and more.
Job Responsibilities:
- Perform a thorough and accurate HVAC inspection including Health and Safety Hazards and communicating findings to the customer in a written option sheet.
- Perform all HVAC repairs and replacements to applicable codes.
- Complete all required documentation on services and collect, record and deliver fees to designated office administration.
- Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
- Submit purchase orders to dispatch or other designated purchasing team administrators.
- Transport materials and tools to the job site and provide proper accounting of assigned tools.
- Keep vehicle clean and in safe working order.
- Ensure vehicle is stocked and accurately inventoried.
- Return defective warranty parts to the branch.
- Effectively communicate with the customer regarding questions, concerns and problems.
- Inform a manager if the customer does not have HVAC service before leaving the call.
- Facilitate rescheduling customer appointment, if call is not complete.
- Accurately complete all required documentation on services performed.
- Invoice for services performed.
- Train, coach and mentor apprentices.
- Informs a manager or team leader of any safety issues.
- Maintain a courteous demeanor with customers and associates at all times.
- Maintain a professional image at all times by wearing company approved uniform.
- Abide by all standards of performance and ethics.
- Participate in company sponsored training classes.
- Follow all safety policies and procedures.
- Communicate the benefits of Planned Maintenance Agreements.
- Manage operational metrics including average invoice total, callback ratios and labor margins.
- Perform other duties as assigned.
Knowledge, Skills and Abilities:
- Have a minimum of 5 years of verifiable work experience in the HVAC industry.
- Knowledge of the fundamental operational functionality of Commercial air conditioning, heating, and ventilation equipment.
- Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
- Possess good analytical skills and attention to detail.
- Must be highly organized with good attention to detail and follow through.
- Excellent customer service skills with desire to exceed customer expectations.
- Function in a team environment.
- Must be able to use a computer tablet, smart phone and read a map or follow GPS.
- Valid driver’s license, and approved to drive by Company’s insurance carrier.
Education/Certification Requirements:
- EPA Certified.
- A High School diploma or general education degree (GED) required.
- NATE Certification preferred.
- HVAC certification or Diploma preferred.
Physical Requirements:
- Ability to work in tight spaces such as attics and/or crawlspaces.
- Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.
- Occasionally work from heights 15 feet or higher above ground.
- Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
- Willing to work hours outside of normal work schedule, if needed.
Job Type: Full-time
Job Type: Full-time
Pay: $75,000.00 - $150,000.00 per year
Benefits:
- 401(k) 4% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Application Question(s):
Experience:
- HVAC: 5 years (Preferred)
Work Location: In person
