SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
This position is responsible for answering a large volume of external incoming calls while providing high-end quality customer service to our customers located in EMEA.
Receive all related calls from external "SMBC" customers via Webex. Manage each request in an appropriate manner while communicating with the customer to ensure complete satisfaction.
Role Objectives
Experience (all nice to haves rather than essential)
- Previous Call Centre experience
- Experience with Windows 10
- An understanding of MS Office applications/O365
- An understanding of Active Directory
- Remote Support Tools
- Foreign language skills (French, German, Japanese, Russian) a plus
Qualifications and Skills
We look for:
- Smart, driven and fast learners
- Excellent communication skills
- Logical thinker who enjoy problem solving
- Organized and methodical approach under pressure
- Self-starter
- People person
About you:
- Fast learner and good logical thinking
- A customer focused approach
- Prepared to be flexible regarding working time when required.
- Ability to work under pressure while ensuring a good standard of work
- A good team player
- Excellent communication skills
- Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience
Additional Requirements
Limited Duration Employee
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
