Customer Service Representative (CSR) - Plumbing/HVAC Company

Johnny On The Spot Air Conditioning • Full-time • Las Vegas, NV, US • $15 - $40 / hour • 2m ago

Welcome to Johnny On The Spot Air Conditioning, Heating, and Plumbing!

~ IMPORTANT: Recent & verifiable experience with a local & reputable HVAC and/or Plumbing company as well as ServiceTitan or a comparable software experience is required to be considered for this position ~

Are you on the lookout for more than just a job? Do you thrive in an environment where dedication is met with recognition and hard work is truly valued? Look no further—your career journey begins here at Johnny On The Spot!

With over 12 years of dedication to excellence in HVAC and plumbing, we're more than a service provider; we're a family that values passion, commitment, and a people-centric approach. As we continue to grow, we're seeking a dynamic and customer-focused individual to join us as a Customer Service Representative (CSR). If you're ready to play a pivotal role in a company that believes in rewarding hard work, providing a clear career path, and creating 'Wow!' moments for customers, we invite you to explore the exciting opportunities at Johnny On The Spot. Apply today and become an essential part of our success story!

Why Choose Us: At Johnny On The Spot, we don't just offer a job – we provide a path to a rewarding career. As a Customer Service Representative (CSR), you'll play a pivotal role in our fast-paced environment, handling a significant volume of inbound calls. Your main responsibilities will include scheduling service appointments, presenting additional services, processing payments, discussing maintenance agreements, and performing essential administrative tasks. As a crucial part of our team, your hard work and dedication will be acknowledged and rewarded.

Key Responsibilities:

Deliver an Exceptional Customer Service Experience: Create 'Wow!' moments for customers through outstanding service.
Manage Inbound and Outbound Calls: Handle a variety of customer inquiries, while also proactively reaching out to customers during downtime.
Renew Maintenance Agreements: Assist with renewals to ensure long-lasting customer relationships.
Payment Processing and Billing: Efficiently process payments and update billing information.
Proactive Customer Outreach: Contribute to our outreach efforts through postcard mailers and other initiatives.
Task Logging: Maintain accurate records of tasks and interactions for future reference.
Dispatch Board Understanding: Familiarize yourself with the dispatch board to optimize scheduling.
Identifying Opportunities: Recommend additional services to customers, enhancing their experience.
Handling Changes and Inquiries: Assist customers with appointment adjustments, cancellations, and refunds, while addressing account-related queries.
Continuous Growth: Maintain a proactive approach to personal and professional development.
Administrative Support: Contribute to general administrative tasks that help keep our operations running smoothly.

Minimum Qualifications:

2 years of Customer Service Experience: Display a proven track record of delivering high-level customer service.
ServiceTitan Experience: Familiarity and experience with this specific software program is essential to success in this position.
Strong Computer Proficiency: Comfortably navigate computer systems and software.
Exceptional Communication Skills: Excel in both verbal and written communication.
Phone Enthusiast: Enjoy engaging with customers over the phone and providing assistance.
People-Centric Attitude: Possess a friendly, outgoing, and approachable demeanor.
High School Diploma or Equivalent: A solid educational foundation to build upon.
Pass Background Check and Drug Screen: Maintain a clean record to ensure a trustworthy team.

Important Note: Completing the attached assessments and ServiceTitan experience is mandatory for consideration for this position. Applications without completed assessments and/or no Servicetitan experience will not be considered.

Ready to Take the Next Step in Your Career?

If you are passionate about delivering exceptional service, contributing to a dynamic team, and seizing opportunities for personal and professional growth, we want to hear from you! Join Johnny On The Spot and become an integral part of our success story. Apply today by submitting your resume, completing the attached assessments, and showcasing your ServiceTitan experience. Take the leap towards a fulfilling career with us—your journey begins here!

Job Type: Full-time

Pay: $15.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance

Shift:

4 hour shift
Day shift
Evening shift
Morning shift
Night shift
Rotating shift

Application Question(s):

Do you have Servicetitan or a comparable software experience or currently working at a residential HVAC and/or plumbing company? If you do, please share some specific information regarding your experience.

Education: