Service Technician

Pella TN, LLC. • Full-time • Nashville, TN, US • $21 - $24 / hour • 2m ago

Pella TN, LLC. an innovative, dynamic, growing company is now looking for a Service Technician or Assistant in the Nashville, TN area.

We offer:

· Competitive compensation

· A rich benefit package that starts day one

· Quality engineered product solutions that are unmatched in the construction industry

· Excellent training programs and career development opportunities

· Reputation of the Pella Brand

Service Technician

SUMMARY:

Service Technicians are responsible for repairs and adjustments to windows, doors and other Pella products while ensuring excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for repairs and adjustments which may include such tasks as replacing glass or installing items such as window shades, blinds, muntin’s and roll screens.
Also responsible for the preparation of field reports on product problems, collection of COD receipts and maintenance of service order and billing paperwork.
Awareness of service-related issues and the administration is a critical backbone to the support function of this position.
Responsible for preparation and clean up of work area with careful attention to courtesy toward the homeowner's belongings and surroundings.
Additional duties as specified by management.
Ensuring quality customer service.
Responsible for driving a company vehicle.
Responsible for reporting any maintenance needed for the company vehicle.
Responsible for keeping company vehicle neat and clean.

QUALIFICATIONS:

Knowledge of residential construction and the ability to use hand tools is desired.
Must be able to work from ladders and scaffolding and work well unsupervised.
Candidates need to be neat in appearance, a good listener, a problem solver and personable with good communication skills for direct customer contact.
Qualified candidates will be highly dependable
Computer experience preferred

EDUCATION/EXPERIENCE:

Qualified candidates will possess 1-2 years of related education/experience, particularly in the area of building materials or construction.
High School graduate required; some college preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: