HVAC Install Scheduler

John Nugent & Sons • Full-time • Sterling, VA, US • $22 - $26 / hour • 3m ago

TOP PAY FOR APPLICANTS WITH INDUSTRY RELATED EXPERIENCE.

If you are working for another HVAC, Plumbing or Electric company and looking for a new, fun company with great growth opportunities. SEND YOUR RESUME NOW!

John Nugent & Sons, a family-owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Installation scheduler. The candidate must be reliable, self-motivated, professional and a team player.

The ideal candidates will have 5 years of Customer Service experience in a similar service industry.

You will be responsible for or assist with the following: Call Intake/Scheduling. Wage will be aggressive and commensurate with experience.

DUTIES:

Professionally answering incoming service calls
Resolving customer issues in a prompt and courteous manner.
Schedule pre install and install dates for customers
Prepare all necessary paperwork for install crews
Maintain customer satisfaction
Administration duties as assigned

EXPERIENCE:

Mandatory 5 years customer service phone experience
Geographical knowledge of service area or map reading skills
Knowledge of industry, 2 years experience
Great Phone Etiquette
Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
Excellent interpersonal skills with the ability to interact with all types of customers
Outstanding communication and customer satisfaction skills
Good Computer/Typing/Data Entry Skills

SCHEDULE REQUIREMENTS:

This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
Periodic overtime may be required.
Regular, timely, and predictable adherence to an assigned work schedule is an essential function of the job.

BENEFITS: Great pay, Paid Holidays, Vacation & Health and Dental Insurance, 401K with Profit sharing

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits: