HVAC Technical Manager

Continuum Services • Full-time • Farmington Hills, MI, US • $81k - $104k / year • 2m ago

Technical Services Manager

Summary

The Technical Services Manager oversees a team of HVAC technicians, ensuring the effective and efficient delivery of technical services to the organization’s customers. This role involves strong leadership skills, a solid technical background in HVAC, and a track record of driving both operational efficiency and business growth.
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Key Areas of Responsibility

Build and maintain strong relationships with customers; address and resolve any issues related to service performance and budget adherence
Ensure the delivery of high-quality HVAC services, maintenance, and risk management services. Assess departmental processes and procedures to determine best practices and standards
Maintain computerized maintenance management system (CMMS) for tracking work orders, maintenance history and inventory management; additionally ensure regular inventory audits are completed
Prepare detailed and accurate job cost estimates for HVAC projects; monitor and manage project budgets to ensure profitability and cost-effectiveness
Build high performing teams through recruiting, hiring, training, and development of employees. Implement metrics and key performance indicators to measure and improve performance.
Provide strong leadership and mentorship training to team members setting clear expectations, goals, and performance standards; establish key performance indicators and metrics to measure the teams’ performance and effectiveness
Review and approve employee timesheets, ensuring accuracy and adherence to company policies
Engage in employee relations by way of resolving conflict between team members, conducting employee investigations, issuing corrective actions based on findings in a fair and constructive manner
Manage performance management process by collaborating with team members to establish goals, monitor and evaluate progress and performance, conduct performance reviews, provide regular feedback, and address performance issues or concerns as needed
Foster a culture of accountability, empowerment, and engagement among team members in a positive and inclusive work environment in alignment with the company’s core values: Respect, Integrity, Teamwork and Excellence
Ensure compliance with applicable laws, regulations, codes, and industry standards related to technical services, building codes, occupational health and safety and environmental regulations
Develop, implement and manage strategies for work order management, labor hours, invoicing and ensuring alignment with organizational goals and objectives
Ensure efficient and effective operations by developing and monitoring performance metrics and continuously improving processes
Additional projects and team support as needed

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Education, Experience and Skills Required

Minimum three (3) years’ experience in HVAC in commercial industry required; mechanical contractor’s license preferred
Excellent written, verbal, and interpersonal skills
Strong problem-solving, organizational, and analytical skills
Detail-oriented and ability to handle multiple projects, meet deadlines and apply sound business judgement
Proficient in Microsoft Office365 products (Excel, Outlook, Word, PowerPoint) preferred
Able to maintain confidential information

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Physical Demand Requirements

Ability to work in various environmental conditions, including exposure to extreme temperatures
Lifting up to 50 pounds at times

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Travel Requirements

Travel as required
Valid driver’s license required

Job Type: Full-time

Pay: $81,000.00 - $104,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
On call
Weekends as needed

Supplemental Pay:

Bonus opportunities

Application Question(s):

Do you hold a Mechanical Contractor license?

Ability to Commute:

Farmington Hills, MI 48335 (Preferred)

Ability to Relocate:

Farmington Hills, MI 48335: Relocate before starting work (Required)

Work Location: In person

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