WHAT YOU WILL BE DOING
The Technical Support Position supports the PD&R Product Development Team responsible for ensuring residential Heatpumps are serviceable, reliable, and safe. This includes not only the hardware, but ancillary products such as training and literature integrity. Under general direction, liaises with field technical service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure or reliability concerns and drives continuous improvement. This position is also responsible for the development, implementation, and administration of field programs for any Lennox and Allied products.
- Provides troubleshooting, application and installation expertise of Residential Heatpumps.
- Diagnose issues with Residential Heatpumps to guide Lennox groups to the appropriate resolution.
- Assist in the development of technical documentation as well as assist Technical Literature and Engineering to provide training materials, updated installation, operation and maintenance instructions, Service & Application notes, and proof-read new documents as needed.
- Provide product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants.
- Present product related training, information and updates at Sales and Field Technical Consultant meetings.
- Make sure Bill of Material for each product is up to date and work with Supply Chain to ensure repair parts are available at product launch, after launch and through the product obligation period.
- Attend meetings including but not limited to DP, MRT, Sales, FTC, Safety Audits, Service Reviews and Product Audits.
- May be required to travel for and participate in Lennox Live Meetings, Tradeshows, Marketing Events and Lennox Sales Meetings.
- Work with Product Sales, Product Management, Engineering, and the Vendor to improve the product.
- Monitors warranty and part shipments to identify trends that may indicate a potential product issue that requires corrective action.
- If a field product issue arises that requires a Field Program, you must be able to work with the Manager of Product Technical Support to assist with the implementation the program.
WHAT DRIVES SUCCESS:
Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
- Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
- Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
- Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.
The Compensation range for this position is approximately $88,000 - $115,500 and will be based on the candidate’s qualification, experience, and education..
Job Type: Full-time
Pay: $88,000.00 - $115,500.00 per year
Experience:
Ability to Commute:
- Richardson, TX (Required)
Ability to Relocate:
- Richardson, TX: Relocate before starting work (Required)
Work Location: In person
