Plumbing Service Technician

AECSI Corporation • Full-time • Dallas, TX, US • $22 - $39 / hour • 2m ago

AECSI is a family owned and operated business. We endeavor to create a friendly, productive and rewarding work place experience. We are family oriented and God centered. We are looking for individuals with integrity and a strong work ethic.

Job Title: Plumbing Service Technician

Department: Plumbing

Supervisor’s Title: Service Manager

FLSA Status: Non-Exempt

Effective Date: 08-11-2021

Job Summary

Assists plumbers in assembling, installing and repairing pipes, fittings and fixtures of heating, water and drainage systems in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

Duties and Responsibilities

· Completes service calls and projects as assigned and dispatched.

· Installs equipment in homes and businesses in accordance with established standards and procedures; always, maintains safety and professionalism.

· Locates and diagnoses problems in existing equipment and water and drainage systems.

· Maintains existing equipment and water and drainage systems.

· Implements equipment installation utilizing thorough knowledge of equipment and its capabilities.

· Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.

· Responds to management direction, follows instructions and communicates with management to meet customer needs.

· Requisitions needed supplies to complete assignments.

· Ensures that all applicable safety policies and codes are enforced and followed.

· Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs and emergency information schedules.

· Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.

· At all times, maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition.

· Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.

· Keeps assigned company vehicle clean and organized.

· Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty and integrity as a guest in a customer’s home or place of business.

· At all times, when on call, ensures availability by phone, for service calls.

· Performs other related duties as assigned by management.

· Maintains a clean driving record.

*The company reserves the right to add or change duties at any time. This job description is not designed to cover every job requirement.

Job Qualifications

· High School diploma or GED equivalent.

· Must hold and maintain a valid Texas Apprentice Plumbers license.

· Must hold and maintain a valid Texas driver’s license with a clean driving record.

· 2 years of experience in the plumbing service industry

· Commitment to excellence and high standards.

· Ability to manage priorities and workflow.

· Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

· Ability to work independently with minimal supervision.

· Excellent customer service skills.

· Proven ability to handle multiple projects and meet deadlines.

· Ability to understand and follow written and verbal instructions.

· Ability to understand any, and all, safety requirements and cautions.

· Ability to perform the physical labor necessary.

· Professional appearance and demeanor.

· Ability to effectively present information and respond to questions.

· Ability to effectively communicate with people at all levels and from various backgrounds.

· Must reside in the Houston, Texas area.

Competencies

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitment; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Physical Demands / Work Environment

· Frequently required to stand.

· Frequently required to walk.

· Frequently required to sit.

· Continually required to utilize hand and finger dexterity.

· Frequently required to climb, balance, bend, stoop, kneel or crawl.

· Occasionally required to climb stairs and ladders (up to 20’ ladders and potentially higher with safety gear).

· Frequently required to wear PPE such as safety footwear, protective eyewear, hearing protection, respirators, etc.

· Frequently required to work with a variety of hand and power tools.

· Frequently required to sit in a vehicle for long periods of time while traveling, either as driver or passenger.

· Frequently required to talk or hear.

· Continually required to utilize visual acuity to operate equipment, read technical information and/or use a keyboard.