Position Summary:
Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems. Job Location: Portland, Oregon.
Essential functions and responsibilities:
- Demonstrate excellent customer service skills with a desire to exceed customer expectations
- 5 years of Experience as a Commercial Service Technician
- Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated
- Maintain good working order of company vehicle, report any mechanical issues
- Maintain proper stock, parts, tools and safety equipment in company vehicle
- Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken
- Participate in company provide training opportunities on latest industry technologies
- Identify and report potential opportunities for additional business (newer system, service contracts and additional services
- Other duties as assigned
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Required Qualifications:
- Valid driver license and clean driving record, insurable by company insurance
- Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
- Possess excellent time-management and communication skills
- Ability to lift, push or pull up to 100 lbs.
- Ability to work outside in a wide range of temperatures
- Demonstrate mechanical aptitude
- Willingness to further develop skills through training seminars and classes
- Must be able to pass pre-employment drug screen
Education and Experience:
- Minimum High School diploma, GED or equivalent
- 5 + years experience troubleshooting, maintaining and repairing diverse HVAC issues
- Possess or have the ability to acquire Low Voltage Energy License
- Possess or have the ability to acquire EPA certification
- Ability to interpret wiring diagrams and blueprints
- Basic written and verbal English language communication skills
- Strong analytical thinking skills with high attention to detail
Success factors/job competencies:
- Maintain a regularly punctual attendance record, fill out daily timecard accurately
- Adhere to all company safety rules and regulations
- Accuracy of paperwork, labor hours and materials charged to customers
- Limit number of warranty callbacks on workmanship, or incorrect diagnosis.
- Maximize number of sales leads, maintenance contracts and product sold
- Regular use of personal protective equipment
- Come to work ready to work with proper tools and attire
- Willingness to invest time in training seminars and classes
- Cleanliness and organization of company vehicle and worksite (customers homes)
- Effective communication with dispatchers
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be enable individuals with disabilities to perform the essential functions.
Employees must occasionally lift, push or pull up to 100 lbs.; work from heights; work in small crawl spaces. While performing duties of this job employee is occasionally required to walk, sit, stand, crawl, climb, stoop, bend or crouch; use hands to grasp or pick up objects. Employee is exposed to weather conditions that are prevalent at that time. Noise level is usually minimal.
