Position Summary
Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with the Board of Directors and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff. Strong people management skills, customer service skills and time-management skills are required.
Position Responsibilities
- Strong Team Leadership, Strong HOA Onsite Manager experience
- Attends Board meetings and gives Board guidance when appropriate.
- Provides specific assistance to Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures.
- Reviews quality of services provided to the Association.
- Communicates with BOD regularly by either weekly personal contact or telephone. Thereby, establishing a personal relationship with the Board.
- Attends all manager staff meetings.
- Attends annual budget/election meetings.
- Conducts property visits regularly and provides Management with recommendations and observations to improve the property.
- Participates in Corporate committees as assigned.
- Ensures that the maintenance manual, equipment checklists and books are in place and are current as well as all FirstService Residential approved binders.
- Obtains and maintains all service, maintenance and access control contracts.
- Reviews/assists the obtaining and financing of all required insurance coverage.
- Monitors reserve funds to insure they are being used in accordance with BOD and regulatory requirements.
- Follows the Company's corporate policies including but not limited to, recruiting, payroll processes, accounting, and human resources policies.
- Ensures that all records are kept in good order.
- Provides a five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours.
- Facilitates committee meetings and acts as liaison to committee members
- Prepares budget for presentation to BOD
- Acts as intermediary with owner/residents and all other staff to assist in prompt response to questions/problems.
- Follows safety procedures and maintains a safe work environment.
Operating Skills, Knowledge & Abilities
High School Diploma is required. College Degree preferred. Experience with financial and accounting programs preferred as well as knowledge of Mechanical Operations of a building and Equipment and Construction
Experience/Knowledge/Abilities: 1-3 years of HOA property management experience required. Basic knowledge of Texas Statutes and governing documents. A detailed individual with strong ability to multi-task is required. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity is required. Strong interpersonal skills. Excellent verbal and written communication skills, including ability to speak in public.
Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, communication and interpersonal skills required.
Physical Requirements: Physical demands include ability to lift up to 50 lbs; Standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. On-call 24/7. Ability to work extended/flexible hours and weekends. Driving required along with valid Texas drivers license and insurance. Ability to respond to emergencies in a timely manner.
Job Type: Full-time
Pay: $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Please describe your experience in HOA property management.
Experience:
- HOA management: 4 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Port Aransas, TX: Relocate before starting work (Required)
Work Location: Multiple locations
