Description:
JOB DESCRIPTION/ESSENTIAL FUNCTIONS:
Job Summary:
A Plumber is in charge of installing, inspecting and repairing pipes and plumbing systems to make sure all of a building’s fixtures operate correctly in the resort. Their duties include finding the source of leaks and blockages, fixing, or replacing broken parts and testing the plumbing system.
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
- Maintain awareness of undesirable persons on property premises.
- Complete appropriate safety training and certifications to perform work tasks.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEAD, service Essentials) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Removal of snow and maintenance of ice management (if applicable).
Install, Maintain, and Repair Items
- Carry out regular maintenance of plumbing systems on site.
- Perform installation of plumbing systems at new properties
- Inspect previously installed plumbing systems at commercial and residential sites.
- Perform any necessary repairs to previously installed systems.
- Answer calls for plumbing issues from general contractors.
- Keep up to date with current safety regulations and requirements for the various plumbing systems a company installs and maintains.
- Work carefully to follow all current regulations for plumbing work to ensure that all installed systems pass inspections.
- Communicate well with clients to ensure client satisfaction.
- Communicate well with team members and fellow employees.
- Manage a work log.
- Keep detailed reports of work done at various job sites.
- Provide information regarding plumbing system upkeep to clients.
Warehouse
- Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors.
Requirements:
QUALIFICATIONS
- A high school diploma or GED
- A valid plumber’s license.
- Three or more years of trade experience as a plumber or plumber’s apprentice
- Thorough knowledge of plumbing system maintenance and repairs
- Time management skills
- Ability to drive company vehicles to various commercial and residential sites for work.
- Excellent communication and interpersonal skills in client and co-worker relations
- Understanding of current field regulations
- Level 2 Intermediate Plumbing Diploma is preferred.
- Level 3 Advanced Plumbing Diploma is desirable.
- No supervisory experience is required.
- Able to work nights, weekends, and holidays.
