Summary
The Assistant General Manager oversees all operations of the hotel on behalf of the General Manager to ensure efficient and profitable operations by performing the following duties personally or through department managers and supervisors.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Establishes standards for or assists with implementing personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection, and service, and the type of patronage to be solicited.
- Allocates funds, authorizes expenditures, and assists in planning budgets for subordinate departments.
- Requisitions supplies and equipment.
- Process reservations and advance registration payments when needed.
- Routinely inspects guest’s rooms, public access areas, and outside grounds for cleanliness and appearance.
- Answers guest’s complaints and resolves problems.
- Assist GM in developing and communicating selling strategies.
- Assist GM with developing budget and capital expenditures.
- Ensure property hiring practices comply with I-9, ADA, and EEO requirements and strive for a culturally diverse workforce.
- Coordinate and complete required audits, tracking trends vs. guest satisfaction results.
- Have a sound knowledge of all safety and emergency procedures in order to train subordinate Managers and new staff.
- Scheduling of the Management team will include coverage of weekend and evening hours.
- Have current Food Service Certification.
- Endure effective departmental communications and information systems through logs, department meetings, and hotel meetings.
- Stay current on local market trends.
Competencies
- Leadership Skills
- Stress Management/Composure.
- Teamwork Oriented.
- Guest Focus.
- Time Management.
Supervisory Responsibility
This position manages all hotel employees and is responsible for leading the individual department managers. It carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, performance appraisals, planning, assigning, and directing work, addressing complaints, and resolving problems.
Work Environment
This job operates in a professional office environment and in public and non-public areas of the hotel, which may include guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. These work areas may occasionally be noisy.
Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. The employee is required to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position, Salaried Exempt.
Travel
No travel is expected for this position.
Required Education and Experience
A.S. OR A.A. College degree in hospitality, business administration, or similar.
Preferred Education and Experience
B.S. or B.A. College degree in hospitality, business administration, or similar.
Additional Eligibility Qualifications
Kindly note the requirement for 3 to 5 years of supervisory experience in a hospitality setting.
AAP/EEO Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
