HVAC Service Field Supervisor
Are you ready for the next step in your career? Ready to leave your ego at the door and develop your role as a servant leader to the hard working technicians in the field? Do you get excited at the thought of helping a team grow, and fostering a culture of inclusiveness? If so, our Service Field Supervisor may be a good fit for you!
Polk Mechanical Company is expanding in Dallas/Ft Worth through a reputation for high performance and outstanding service. Now 16 years old, the company is continuing to set new milestones, and as a result is, adding new staff and raising the expectations of its team. We are looking for a HVAC Service Field Supervisor who will execute hands-on leadership for our Dallas/Ft Worth Service Department.
Organization Structure and Interfaces:
Reports to: HVAC Service Manager
Primary Interfaces: Polk service employees at all levels
Environment:
- Multi-location: jobsite based business model
- Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications
- Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc.
- Supervise, manage and responsible for coaching and training of service technicians
- Manage workload, overtime and overall demand on labor resource planning
- Work with sales teams on sales and rental equipment.
- Review projects, define the equipment and service scope with customer and sales department.
- Monitor cost and overall profitability of projects
- Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site
- Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations
- Supervise start-up & commissioning of the equipment
- Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation
- Minimum of 5-7 years of field service management or project management experience required
- Must have strong technical ability in HVAC equipment
- Individual should be able to interact and develop relationships with the sales department, customers and management.
- Proficient use of MS-Office products, especially Word and Excel
- Valid driver's license
- Ability to work on a flexible work schedule
- Dynamic and passionate with a strong teamwork mentality
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds.
Success Factors:
- Key functional experience needs to include the basics of: Training, coaching, and management of field service staff. Serving as a working supervisor and front line technical advisor to service technician and customers. Maintaining safety and productivity and ensures technicians are meeting customer requirements.
- Strong interpersonal skills and adept at employee relations: Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture. Must be an active listener, servant leader, team-oriented, and demonstrate spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers.
- Facilitate compliance and maintain culture focused on customer satisfaction: Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects. Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life.
If you’re up to the challenge of one of the most exciting HVAC Service Field Supervisor roles, send us a copy of your resume and apply at www.polkmechanical.com/careers. We are ready to be blown away by your experience!
