Social Factor is getting into the game! We are looking for US-based, remote, temporary Lead Social Media Community Moderators available to work on Sundays, during the afternoon evening shifts, from August 2024 through early January 2025. The Lead Community Moderator role will work to develop strong, growing, digital communities for active live stream events.

We are hiring from the following states for this project: Arkansas, Arizona, Florida, Georgia, Indiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, and Virginia.

This is a great gig for experience, leadership minded moderators who would love some extra work, have Sunday availability, love sports, and want to be involved with a winning client.

Temporary Lead Community Moderator Qualifications:

Previous social media community moderation experience and management of teams required
Consistent, daily support for CM’s on shift.
The first line of defense for missed shifts/chat greeting “clock-ins”
Gatekeepers of potential client escalations to Social Care Manager
Owners of daily client workflow
Exceptional organizational and multitasking abilities
Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
Proficiency in Microsoft Office Suite and Google Workspace.
Ability to analyze social media metrics
Project management tools, such as Asana, Basecamp or Trello experience is a plus.
Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required.
Youtube LCR, Discord, Twitch moderation is a plus
Sunday afternoon/evening shift availability (11:30am-7pmCT)

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities to work with Fortune 100 and Fortune 500 companies.

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Temporary Lead Social Media Community Moderator (Sundays)