Job description

Do you LOVE to lead, mentor, train, and create a positive work environment for your team?

Then WE WANT YOU!

We are looking for a goal driven Call Center Manager, an individual who loves helping people, has a customer-first attitude, and the skills necessary to lead and grow our award-winning customer service team.

A Call Center Manager will:

Responsibilities

Provide excellent customer service and promote this idea throughout the organization.

Improve customer service experience, create engaged customers and facilitate organic growth.

Take ownership of customer issues and follow problems through to resolution.

Set a clear mission and deploy strategies focused on that mission.

Develop service procedures, policies and standards.

Keep accurate records and document customer service actions and discussions.

Analyze statistics and compile accurate reports.

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

Keep ahead of industry’s development and apply best practices to areas of improvement.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Skills

Experience as a call center manager, preferably in the home service industry.

Experience in providing customer service support.

Excellent knowledge of call center management methods and techniques.

Proficiency in English.

Working knowledge of CRM software, databases and tools.

Ability to think strategically and to lead the call center team by example.

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills.

Customer service orientation.

Benefits

Medical Insurance – 3 plans to choose from

HSA with Company Contribution

Dental Insurance

Vision Insurance

$25,000 Life & $25,000 AD&D - 100% Company Paid

Long Term Disability – 100% Company Paid

Short Term Disability

Additional voluntary life insurance available up to $300,000 with a guaranteed $100,000

Critical Illness & Accident Insurance

401K

401K Match

Paid Time Off

Paid Holidays

Employee Referral Program

The Call Center Manager position is Monday – Friday in our West Chester, PA office. Not a remote position.

If this sounds like what you were born to do, we'd love to meet you. Apply today.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Schedule:

Monday to Friday

Education:

Associate (Preferred)

Work Location: In person

Signature HVAC LLC

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