Position Description: Objective:

The General Manager is tasked with providing effective leadership to ensure the property meets the set standards and objectives. Being licensed by the State of Florida as a Community Property Manager (CAM), the General Manager is pivotal to the community's functioning and operations.

Role & Responsibilities:

Leadership & Communication:
Serve as the key liaison between the client and internal teams.
Ensure all communications project professionalism and competence.
Work collaboratively with the Association Board of Directors and/or the Developer.
Operational Management:
Oversee the day-to-day operations of the property.
Analyze and distribute financial statements, monitor cash flows, and devise strategies for collections.
Oversee on-site team members, encouraging professional behavior and teamwork.
Establish and maintain collaborative relationships across departments and project teams.
Client & Customer Service:
Foster a positive and professional relationship with clients, residents, owners, and vendors.
Respond to inquiries and communications in a timely and professional manner.
Drive the company's mission and adhere to the GREAT values.
Budgeting & Finance:
Prepare and oversee the annual budget.
Monitor contracts, evaluate, and negotiate effectively with vendors.
Ensure all financial and legal requirements are met and maintained.
Documentation & Reporting:
Keep accurate property files and records.
Provide detailed and prompt status reports on assigned properties.
Update and maintain all necessary documentation in the management support systems.

Skills & Competencies:

Strong communication and business acumen.
Financial management and result-driven approach.
Customer-focused with excellent decision-making skills.

Supervisory Responsibilities:

This role encompasses the management of on-site staff, potentially including a Property Manager.

Work Environment & Physical Demands:

The job operates in a professional office setting and may involve daily property walks, including climbing stairs. Standard office equipment will be used.

Travel:

Local travel may be required for training and meetings.

Requirements:

A minimum of five years of experience in community property management.
High School diploma (college degree preferred).
Proficient in Microsoft Office Applications.
Valid Florida CAM license and FL Drivers license.
Flexibility to work extended hours, including nights and weekends when necessary.
Bilingual capabilities in English and Spanish are an advantage.

Note:

Job duties and responsibilities may change over time based on the companys needs. This job description provides a foundational overview of the expected tasks.

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