DIRECTOR, SPECIALTY SERVICE OPERATIONS

Join one of the nation's rapidly expanding leaders in

Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER an exceptional culture and positive work environment, competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a clear path for career advancement! We're seeking a dynamic Director to report to the President of our Facilities Management Division.

Job Details

Full-Time

8:30a – 5:00p

Work Location: Onsite – Independence, OH

Division: Facilities Management

Reports to: President, Facilities Management

Job Purpose

Oversee an Operations Team of department leaders and support personnel providing trade-specific services to clients nationwide; build customer relationships and manage expectations, working to achieve objectives, revenue, and budgetary targets.

Responsibilities

Creates and communicates budgeted goals and objectives to the Operations staff to support the business mission, strategic direction, and the current year budget.
Develops, maintains, and tracks the work order metrics and measurements to meet current year budget and customer service requirements; evaluates results vs objectives and takes corrective action.
Directs and coordinates activities related to work order process flow required to meet customer expectations.
Defines operational and staffing requirements with appropriate timelines; implements planned ramp-ups to support any step-change increase or reallocation of resources
Provides regular performance reviews of the customer experience and service delivery; participates and responds to performance issues to meet service expectations.
Monitors vendor performance results and drives improvements or recommends disengagement/replacements of vendors as needed.
Defines staffing requirements based on the demands of the business; participates in hiring and training.

Requirements

10+ years of industry knowledge with advanced expertise in Commercial Facility Management,.
Bachelor's Degree or the equivalent combination of experience and education.
7+ years of leadership experience in a comparable environment.
Expert knowledge of operational functions related to specialty and general trades such as plumbing, HVAC, janitorial operations, etc.
Certifications: Project Management Professional (PMP) and Six Sigma (or similar program) preferred but not required.

Do YOU have these qualities? Apply now to explore a fulfilling career with Pleasant Valley Corporation!

Pleasant Valley Corporation

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Director of Specialty Service Operations