Help us grow Pickleland profitably to many more locations

Description

Our goal at Pickleland is to build the best facility ever created. As our General Manager, you will be a critical contributor to help us build the foundation of Pickleland #1 so that we can grow this brand into many locations around the globe.

You will be responsible for creating a great customer experience, be revenue oriented, and lead the team towards our desired outcomes. This role requires strong leadership skills, strategic thinking, and a passion for the sport of pickleball!

Key Responsibilities:

Revenue-oriented
- Develop new and grow existing revenue streams (leagues, tournaments, corporate events, etc).
- Meet quarterly and annual targets for membership growth and staff retention.
Leadership
- Hire, interview and train the team (front desk, team leads, coaches, etc.)
- Foster a positive and growth-oriented team environment. Provide employees with supportive and constructive feedback whenever necessary
Operational / Facilities Management
- Create Operating Manual with SOPs (Standard Operating Procedures) for all tasks to be performed at Pickleland.
- Implement, monitor and ensure adherence to company safety protocols, cleanliness standards, and facility maintenance.
- Manage inventory, supplies, and equipment, ensuring adequate stock levels and timely replenishment.
- Evaluate vendors as needed.
Pickleball activities
- Oversee court scheduling, tournament planning, and event coordination.
- Oversee staffing and logistics of tournaments and events.
- Develop open play scheduling and create facility rules with the help of our Director of Pickleball
Marketing & Sales
- Build marketing strategies to attract new members, corporate events and tournaments.
- Promote the facility and create win-win opportunities with other brands, ambassadors and organizers.
- Bring net-new revenue opportunities such as sponsorships, tournaments, etc.
Customer Service
- Ensure we have an NPS (Net Promoter Score) of 80+
- Maintain positive relationships with members, addressing concerns and feedback promptly and professionally.
Financial
- Analyze financial reports, budgets, and key performance indicators to identify areas for improvement and cost optimization.
- Collaborate with the ownership/board of directors on strategic planning and decision-making.
Legal
- Ensure compliance with all applicable laws, regulations, and industry standards.
- Develop and implement operational strategies, policies, and procedures to ensure smooth and efficient facility operations.

Qualifications:

Strong business acumen, with the ability to make decisions and implement overall business goals.
Bachelor’s degree in business administration, Sports Management, or a related field (preferred).
Minimum of 3 years of management experience in a recreational or sports facility setting.
Proven leadership and team management skills.
Strong financial management skills.
Excellent verbal and written communication and interpersonal abilities.
Customer service-oriented.
Knowledge of pickleball rules, regulations, and industry trends, with a passion to continue to grow as a leader and a player.
Connections with local businesses, pickleballers and potential partners
Proficient in Google Suite, Slack, and facility management software.
[Bonus] 1-2+ years of playing pickleball.
Successful completion of a background check may be required

Physical Requirements:

Ability to sit or stand for extended periods.
Capable of lifting up to 25 pounds occasionally.
Bending, Stooping, Lifting, Pulling occasionally.
Capacity to work for extended periods in noisy environment.

Compensation

Competitive compensation plans with an opportunity for profit-sharing

Job Perks

Free Pickleland Membership
Inclusion as part of our founding team on company materials.

Pickleland

New Jobs

General Manager