Assistant General Manager

Job Summary:
We are seeking a proactive and detail-oriented Assistant General Manager to oversee daily operations and ensure an exceptional guest experience while supporting operational efficiency and financial performance. This role serves as a vital leader in fostering a positive team environment, resolving guest concerns, and upholding brand standards.

Key Responsibilities:

Oversee and manage daily hotel operations, ensuring guest satisfaction and operational excellence.
Assist the General Manager in developing and implementing property-wide strategies to enhance service and efficiency.
Supervise key departments, including front desk, housekeeping, food and beverage, maintenance, and events, ensuring adherence to brand standards.
Lead, mentor, and train leadership teams and staff to foster professional growth and performance.
Build and maintain relationships with key customers and contribute to the sales process.
Monitor and respond to guest feedback across platforms, including Guest Voice, OTA websites, and TripAdvisor.
Collaborate with the Food & Beverage Department on scheduling, training, and maintaining brand standards.
Address guest complaints, operational issues, and emergencies promptly and effectively.
Ensure clear and timely communication of hotel policies and procedures across teams.
Manage team member scheduling to ensure optimal coverage, stepping in as needed.
Conduct regular inspections to ensure cleanliness, safety, and maintenance are upheld.
Maintain accurate records, including bank deposits, accounts receivable reports, and direct billing.
Act as the General Manager in their absence.

Qualifications:

Proven leadership experience in hospitality or a related field.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to lead and inspire a diverse team in a fast-paced environment.
Proficiency in addressing guest concerns and operational challenges effectively.

Salary Range: $50,000 - $62,000 annually, plus a $1,200 quarterly bonus
Schedule: 9:00 AM – 5:00 PM
Benefits: Health, Dental, Vision, and 401(k)

Why Join Us?
This is an exciting opportunity to step into a leadership role, driving the success of a well-established property while growing your career in hospitality management. If you are a dynamic leader with a passion for exceptional guest service, we invite you to apply!

Job Type: Full-time

Pay: $50,000.00 - $62,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Experience:

Hotel management: 1 year (Required)
Hospitality: 1 year (Required)

Ability to Commute:

Ft Lauderdale, FL 33311 (Preferred)

Work Location: In person

Howard Sloan

New Jobs

Assistant General Manager - Hotel