Customer Service Rep & Barista

Come join our growing and fun bakery team at our main central kitchen and retail location in South Austin!

This position will work some shifts in our central office as a customer service representative and some shifts as a barista.

We are looking for a team player with a great attitude to field customer inquiries, process orders and expedite communications with customers. The successful candidate will need the following.

Experience and Skill level:

Customer service experience, preferably working in the Hospitality industry, hotels/resorts, food service, or catering
Ability to stay calm when customers are stressed or upset
Comfortable using computers, picture and image handling, Microsoft Word and Excel
Ability to handle high volumes of calls sporadically
Maintain a neat clean appearance

Custom Service Representative Responsibilities will include:

Maintain a positive, empathetic and professional attitude toward customers at all times
Respond promptly to customer inquiries
Communicate with customers through various channels (phone, email, chat lines)
Acknowledging and resolving customer complaints quickly and efficiently
Know our products thoroughly so you can answer questions to close sales
Become familiar with our website and social media content in order to access quickly for customer inquiries
Process orders, electronic forms and requests in a quick efficient manner
Communicating and coordinating with colleagues and other departments as necessary
Maintain a neat workspace and an organized systematic approach to daily tasks
Ensure customer satisfaction and provide professional customer support
Candidates with administrative AND hospitality experience to the front of the line.

Barista Responsibilities will include:

* Working behind a counter filling walk in customer orders from a display case.

* Ringing up sales in Shopkeep POS system and closing out register at end of day.

* Maintaining a clean and friendly environment and appearance.

* Keep all drink and bakery cases stocked and full throughout the day.

*No barista experience required. Our coffee menu is short, sweet and simple. Training will be provided.

Please send your resume for consideration.

The hours for this position will be as follows:

Monday and Saturday on CSR will be set with and 8-4 schedule. Barista shifts will vary. 35-40 hours a week combined.

Hours may get longer around the holidays and graduation times and there will be times when you are scheduled more on one position or the other.

The pay range for this position will be $40,000+ annually with a combination of hourly plus gratuity

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Ability to Commute:

Austin, TX 78704 (Preferred)

Work Location: In person

Hayleycakes and Cookies

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Customer Service Representative/Barista