Licensed Insurance Customer Service Representative

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.

Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.

We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

Location Requirement: Must live in TX.

Key Personality Traits:

High service-aptitude with personal drive to serve/display compassion
Fondness of organization, order, and process
Natural ability to manage emotions and show resiliency during a stressful situation
Dependability

Core Competencies:

Customer Service Aptitude
Reliability
Empathy
Critical Thinking

Skills, Knowledge, & Abilities:

Professional customer service aptitude
Basic conflict resolution skills
Effective verbal and written communication
Active listening skills
Demonstrated ability to multitask
Ability to navigate system tools to search for answers & information
Demonstrated ability to utilize computer systems/data systems
Ability to solve complex situations with limited information
Questioning and deductive reasoning skills
Comfortable with independent studies

Benefits:

Pay: $15- $19
Expected hours: No less than 40 per week
401(k)
401(k) matching
Dental Insurance
Disability insurance
Health insurance
Paid time off
Vision insurance
Work from home
Weekends as needed Work setting: Remote
Bonus Opportunities
At this time, Foundever can only offer employment to individuals located in the following states: Do you live in one of the following states? AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Requirements:

Must be at least18 Years of age
Must have HS Diploma or GED equivalent
Preferred 6 months - 1 year of relevant work experience
Must have open availability during hours of operation
Professional customer service aptitude
Basic conflict resolution skills

At Home Requirements:

Foundever will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam.
Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) Internet speeds are under review and requirements could possibly double in the future.
Self- accountability
Ownership
Self-motivated
Quiet and distraction free work environment
Cannot be the primary caregiver during training or working hours
Must be comfortable with being on web camera during training and production
Candidates are required to use their own devices during for the first week (pre-licensing). Any type of computer or tablet are allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed.

Military Friendly:

Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 37.5 per week

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Experience level:

10 years
11+ years
1 year
2 years
3 years
4 years
5 years
6 years
7 years
8 years
9 years
No experience needed
Under 1 year

Shift:

8 hour shift

Work setting:

Remote

Location:

Austin, TX (Required)

Work Location: Remote

Foundever

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