Position: HVAC SERVICE MANAGER

Company: Dugan Air Heating & Cooling

Location: 2000 S. State Rd. 135, Franklin IN

Reports To: Sue & Dan Dugan

Job Overview:

The Service Manager at Dugan Air will drive revenue growth and develop strategies to enhance the performance and profitability of the company. The Service Manager will be responsible for creating standardized outreach for clients, developing growth strategies, and ensuring accountability within the company through appropriate metrics. The ideal candidate will have a passion for the company's mission, a highly energetic personality, and strong leadership skills.

Key Responsibilities:

Client Outreach and Coordination:

Create a standardized outreach plan for current and future clients.

Coordinate the implementation of this outreach across sales channels, client management, marketing, and communications.

Strategic Development:

Develop growth strategies in collaboration with the leadership team.

Establish both short-term results and long-term strategy, including revenue forecasting.

Accountability and Metrics:

Create accountability within the company by developing appropriate metrics.

Coordinate compensation and promotions based on these metrics.

Client Relationship Management:

Prospect and close relationships with key target clients.

Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth.

Revenue Cycle Monitoring:

Monitor strategies and processes across the revenue cycle from customer acquisition to engagement and success.

Develop and implement robust sales management processes, including pipeline, account planning, and proposals.

Management and Training:

Fill management gaps by building and training individuals and teams in Sales and Management.

Oversee all Channel/Partner Development, including adding new sales channels and 3rd party resellers and partners.

Innovation and Experimentation:

Drive a “lean startup” style environment of constant experimentation and learning.

Customer Research and Brand Leadership:

Leverage customer research to provide strategic leadership for brand architecture and positioning.

Character Attributes:

Self-Starter: Ability to execute and implement change.
Passion: Strong commitment to the company’s mission.
Highly Energetic: Motivates and inspires the team.
Critical Thinking: Strategic and highly analytical mindset.
Leadership: Ability to plan, motivate, organize, and control work effectively.
Goal-Oriented: Naturally motivated to reach goals.
Interpersonal/Communication Skills: Excellent at establishing and maintaining relationships, creating a team atmosphere, and consulting.
Maturity: Balanced risk-taking and judgment, aggressive and confident, able to operate independently.
Professional: Demonstrates integrity, credibility, and high moral and ethical behavior.

Dugan Air Mission: To exceed customer expectations in providing the highest quality, best comfort, in a timely and efficient method while maintaining a work environment that fosters learning and success through teamwork.

Dugan Air Values:

1. Teamwork is the source of our strength
2. Change is essential and we will always embrace it
3. Absolute honesty for internal and external customers
4. Always search for technology that allows us to work smarter not harder
5. Contributions to our community
6. Strive for continuous learning and growth amongst all team members.

Base Salary (with potential bonus opportunities)

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Ability to Relocate:

Franklin, IN 46131: Relocate before starting work (Required)

Work Location: In person

Dugan Air Heating & Cooling

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