Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty, and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for an Assistant General Manager for the DoubleTree by Hilton Midland Plaza Hotel.

POSITION SUMMARY:

The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.

Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:

· Assist the General Manager in day-to-day operations.

· Assigns duties to Head of Departments (HOD’s) and observes performance to ensure adherence to hotel policies and established operating procedures.

· Provides training to staff and HOD's.

· Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.

· Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.

· Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.

· Assists in the selection of hotel staff.

· Review employee performance and conducts personnel actions such as documenting disciplinary actions and sitting in on staff terminations.

· Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.

· Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.

· Adheres to all company procedures and regulations as well as standard operating procedures.

· Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.

· Ensures the objectives and goals of property and property owners work together to achieve positioning and success.

· Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

· Assist GM in key property issues including capital projects, customer service and refurbishment.

· Assist GM in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.

· Performs daily, weekly, and monthly property inspections.

· Ensures property, grounds, physical and work areas maintained to standard.

· Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.

· Cover shifts is all departments as scheduled by the General Manager.

· Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.

· Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

· Performs sudden audits on rooms and other operating areas.

· Provide effective leadership to hotel team members.

· Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.

· Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.

· Assist the GM in in all aspects of business planning.

· Must be available 24/7 in case to respond to any guest or employee emergencies.

· Corporate client handling and take part in new client acquisition along with the sales team whenever required.

· Respond to audits to ensure continual improvement is achieved.

· All Other duties as assigned by the General Manager or Management.

PREREQUISITES: Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Experience:

Hotel: 5 years (Required)
Hotel management: 2 years (Required)

Ability to Relocate:

Midland, TX 79701: Relocate before starting work (Required)

Work Location: In person

DoubleTree by Hilton Midland Plaza Hotel

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Assistant General Manager