Position: Service Manager for Mount Ridge, Catonsville, MD 21228

Role Overview

Competitive pay, $750/month rent discount, health/dental/vision/401K, paid training, on-call appreciation pay.

As a Service Manager at Mount Ridge, you will lead a team of 2 Technicians in maintaining the physical integrity of this community with 266 apartment-homes and cottages. You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.

Most Important Responsibilities

Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance.
Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.
Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty.
Strong attention to detail and follow up to ensure quality of final work product.
Share your knowledge with the team to promote teambuilding.
Participate in the emergency on-call rotation every third week.

Most Important Qualifications

3+ years of exp as Service Manager required
5 years of industry experience
EPA Certification
Technical skills must include the ability to troubleshoot/repair/maintain HVAC components (mini split-system units inside the apartment that function like a heat pump), appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements.
Detailed record-keeping and reporting skills
Vehicle/truck, tools, must participate in the emergency on-call rotation
Customer service skills are a must

We are based here in Baltimore, own & operate all of our assets, company events, invest in the long-term.

Job Type: Full-time

Pay: $30.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Shift:

8 hour shift
Day shift

Work Days:

Monday to Friday

License/Certification:

EPA Certification (Required)

Work Location: In person

Continental Realty Corporation

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