Job Title: Customer Service Representative

Location: Austin, TX

Company: Connexsphere Flow

Job Type: Full-Time

Job Summary:

The Customer Service Representative is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be a skilled communicator with a customer-focused mindset, able to handle a variety of customer interactions professionally and efficiently.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media channels in a timely and professional manner.
Process orders, returns, and exchanges while ensuring accuracy and efficiency.
Maintain a thorough understanding of company products, services, policies, and procedures.
Document customer interactions and update customer records in the company’s CRM system.
Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Continuously seek opportunities to improve customer service processes and enhance the customer experience.
Handle multiple tasks and prioritize effectively in a fast-paced environment.
Escalate complex or unresolved issues to the appropriate team members or supervisors when necessary.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other customer service tools.
Ability to remain calm and professional under pressure.
Strong organizational skills and ability to multitask.

Connexsphere Flow

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Customer Service Representative